4th November 2024
Sheraton Imperial Hotel KL & Universiti Kuala Lumpur (UniKL)
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Meet Our Distinguished Subject Matter Experts
Seminar 3
Leading Others : Employee Engagement & Stakeholder Management for Transformative Leaders
In today’s rapidly changing market environment, organizations need to place a significant emphasis on being customer-centric to drive growth and create added value. Here is a more detailed look at the two essential approaches for developing a customer-centric organization
Establishing a Mutually Beneficial Relationship with Customers:
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Understanding Customer Needs
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Building Trust and Loyalty
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Adaptability
Boosting Employee Engagement:
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Continuous Development
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Empowerment
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Support Well-Being
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Early Talent Identification & Development
By integrating these two approaches, organizations can strengthen their customer relationships and boost employee engagement, which research has shown to be strongly correlated. This dual focus not only enhances customer interactions but also fuels employee motivation and job satisfaction, ultimately leading to increased customer loyalty and sustained business growth
Diane Duckworth-Laguna
Leadership Consultant & CX Strategist
Tareef Jafferi
CEO & Founder Happily.ai
Seminar 4
Leading Teams : High Performance Teams for Transformative Leaders
The integration of behaviours and processes fundamental to achieving high-performance teams can be profound, especially when examining the example of competitive sports like team bicycle racing. These include:
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Clear Communication and Coordination
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Trust and Mutual Respect
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Defined Roles and Responsibilities
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Adaptability and Flexibility
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Continuous Improvement.
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Strong Leadership and Support
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Shared Goals and Vision
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Collaboration Across Generations and Functions.
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Resilience and Mental Toughness
By examining the practices of highly successful sports teams and integrating these behaviours and processes into business settings, this program demonstrates how organizations can cultivate high-performing teams capable of surpassing limitations and achieving extraordinary results.
Nancy Fortner
Founder Fortner Consulting
Marvin Faure
Organizational Consultant & Leadership Coach
